Return Policy

Customers have the right to return any purchased items without defining the reason within
14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

After we have received your product back, you will be refunded within 5 working days.

Return address :

GoodGames GmbH

Park terrace 14

3012 Bern

If you have any further questions, you can call us on +41 79 802 10 or send a message to